Responsible Gaming

Responsible gaming is about enjoying wagering as a form of entertainment while keeping full control over your time, money and emotions. On readybet-au.com, the focus is on helping you make informed choices, understand the risks of gambling, and avoid harm such as financial stress or addiction. This page sets out practical tools, legal protections and support options available to you as a customer of Ready Bet, operated online through readybet-au.com. If you ever feel your betting is no longer fun or manageable, Ready Bet and independent support services are available to assist you confidentially and without judgement.

Risk Awareness

Gambling on sports and racing can be enjoyable, but it also carries a risk of harm. Being aware of early warning signs helps you act before problems escalate.

Common signs of risky or problem gambling

• Increasing frequency and stakes: Betting more often, raising your usual stake size, or chasing losses by placing larger or riskier bets.
• Preoccupation with betting: Frequently thinking about Ready Bet or other wagering, planning bets during work or study, or checking markets compulsively.
• Loss of control: Finding it difficult to stick to a budget or time limit, or feeling you cannot stop even when you want to.
• Financial strain: Using money you cannot afford to lose (e.g. rent, bills, food), borrowing to gamble, selling possessions, or hiding transactions.
• Emotional changes: Feeling anxious, depressed, irritable or guilty after betting, or needing to bet to relieve stress or escape problems.
• Impact on relationships and responsibilities: Arguing with family about gambling, neglecting work or study, or lying about where money has gone.

Self-assessment: check your gambling behaviour

Consider the statements below. If you answer "yes" to several, your gambling may be risky and you should consider using the tools and support services described on this page:

• Do you often gamble for longer than you intended, or spend more than you planned?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you gamble to escape worries, stress, loneliness or negative moods?
• Have your gambling led to arguments, secrecy or loss of trust with family or friends?
• Have you borrowed money, used credit, or missed important payments because of gambling?
• Do you feel restless or irritable when you try not to gamble?
• Do you need to increase your stakes to feel the same excitement as before?

If these questions raise concerns, Ready Bet strongly encourages you to set limits, consider a break or self-exclusion, and contact professional support services listed below.

Limits & Tools

In line with Australian responsible wagering standards and ReadyBet Pty Ltd's obligations as a licensed Victorian bookmaker (ACN 644 650 922, ABN 26 644 650 922), Ready Bet provides a range of tools on readybet-au.com to help you control your gambling.

Deposit limits (daily, weekly, monthly)

You can set financial limits to control how much you deposit into your Ready Bet account over specific periods. To set or adjust a deposit limit:

1. Log in: Sign in to your account at https://readybet-au.com.
2. Go to "My Account" or "Responsible Gambling": From the account menu, select Responsible Gambling or Account Settings, then choose Deposit Limits (or similar wording).
3. Choose the limit type: Select one or more of:
   • Daily limit - maximum you can deposit in any 24-hour period.
   • Weekly limit - maximum across a 7-day period.
   • Monthly limit - maximum across a calendar month or 30-day period.
4. Enter the amounts: Decide what you can genuinely afford, after essential expenses. Enter the Australian dollar amount for each relevant limit (e.g. A$50 per day, A$150 per week).
5. Confirm and save: Review your entries and confirm. The system will apply the strictest limit across the selected periods.

Important: Reducing your limits (e.g. lowering the amount) will generally take effect as soon as reasonably practicable. Increasing or removing a limit may be subject to a cooling-off period (for example, 24 hours or longer) as required by applicable responsible gambling rules, so that changes are not made impulsively.

Time limits and session control tools

To prevent excessive time spent gambling, Ready Bet provides timers and reminders:

• Session timer: Within your account settings or the Responsible Gambling section, you can enable a session timer. Choose a maximum session duration (for example, 30, 60 or 120 minutes). When the limit is reached, you will receive an on-screen notification and may be logged out or prompted to take a break.
• Reality checks: You may activate periodic pop-up messages (e.g. every 30 or 60 minutes) showing how long you have been logged in and your net results for the session. These prompts encourage you to stop and reassess.

Short breaks ("Time-Out")

If you feel you need a brief pause but are not ready for a longer self-exclusion, you can use a short "Time-Out" function:

1. Access the Time-Out tool: Log in and open My Account > Responsible Gambling, then select Time-Out or Short Break.
2. Select the duration: Choose a fixed period, typically from 24 to 72 hours (some operators may also offer up to 7 or 30 days). During this time you will not be able to place bets.
3. Confirm your decision: Read the information about the consequences of Time-Out and confirm. You will receive on-screen confirmation and, where available, an email notice.

During a Time-Out, you will normally be able to log in only to view account information and pending bets, but you will not be able to deposit or place new bets until the Time-Out period ends. Time-Out cannot usually be cancelled early.

Self-Exclusion

Self-exclusion is a stronger measure for customers who are worried about their gambling or have experienced harm. It can be applied directly with Ready Bet and via the national BetStop register, as required by Australian law and overseen by the Australian Communications and Media Authority (ACMA).

Self-exclusion with Ready Bet

1. Locate the self-exclusion option:
   • Log in at https://readybet-au.com.
   • Navigate to My Account > Responsible Gambling > Self-Exclusion (wording may vary slightly but will be clearly labelled).
2. Choose the exclusion period:
   • Select a minimum of 6 months, 1 year, 2 years, 5 years, or a lifetime exclusion, depending on the options provided.
   • For serious or ongoing issues, a longer or lifetime period is strongly recommended.
3. Confirm your decision:
   • Carefully read the information about what self-exclusion means and that it is intended to be irreversible for the chosen period.
   • Tick any required confirmation boxes and click Confirm or Submit.
4. Contact support if needed:
   • If you cannot access the self-exclusion tools, email [email protected] and clearly request self-exclusion, including your full name, registered email and mobile number, and preferred exclusion period.

Consequences of Ready Bet self-exclusion

• Account access: You will not be able to log in to your Ready Bet betting account or open a new account for the duration of the exclusion.
• Betting activity: You will not be allowed to place bets or make deposits. Marketing communications from Ready Bet should cease, apart from legally required notices.
• Balance and withdrawals: Subject to verification and regulatory obligations, any remaining withdrawable balance will usually be returned to you. Once self-exclusion is active, you may not be able to withdraw via normal account access, so you may need to contact support for assistance.
• Irreversibility: Self-exclusion is intended to protect you from impulsive gambling. In most cases, it cannot be cancelled or shortened before the end of the chosen period.

National self-exclusion via BetStop (Australia)

ReadyBet Pty Ltd participates in the BetStop - the National Self-Exclusion Register, administered by ACMA. This free service allows you to exclude yourself from all licensed Australian interactive wagering services at once.

• Visit https://betstop.gov.au.
• Choose a self-exclusion period between 3 months and lifetime, as provided by BetStop.
• Once registered, Ready Bet and other listed wagering providers must not open accounts for you, accept bets from you, or send you direct marketing, for the duration of your BetStop exclusion.

Legal note: Self-exclusion with Ready Bet and/or BetStop does not guarantee you will never be able to access other gambling services (e.g. unlicensed or overseas sites). You should also consider technical blocking tools and professional support.

Support Resources

ReadyBet Pty Ltd, trading as Ready Bet, is licensed in Victoria and overseen by the Victorian Gambling and Casino Control Commission (VGCCC) and ACMA for interactive wagering. In addition to the tools available on readybet-au.com, independent and confidential help is available in Australia and internationally.

Local support services in Australia

• National Gambling Helpline (Gambling Help)
  Phone: 1800 858 858 (free call from anywhere in Australia)
  Hours: 24 hours a day, 7 days a week
  Services: Confidential counselling, referral to local services, support for gamblers and affected family or friends.
  Languages: English; access to interpreter services and the National Relay Service is generally available.
• Online counselling and chat
  Visit: https://www.gamblinghelponline.org.au
  Services: Free 24/7 live chat counselling, email support, and self-help tools.
• State-based services (examples - availability may vary):
  • Victoria: Gambler's Help - phone 1800 858 858 or visit https://gamblershelp.com.au.
  • New South Wales: GambleAware - call 1800 858 858 or see https://www.gambleaware.nsw.gov.au.

These services are independent of Ready Bet and are free, confidential and staffed by trained professionals.

International support organisations

National and regional self-exclusion schemes

• Australia - BetStop (National Self-Exclusion Register): betstop.gov.au. Excludes you from all licensed Australian interactive wagering services.
• United Kingdom - GAMSTOP: gamstop.co.uk. Free service to exclude from participating UK online gambling operators.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): Spanish self-exclusion register administered by the Dirección General de Ordenación del Juego (DGOJ). Information is available at ordenacionjuego.es.

Note: These schemes are operated independently of Ready Bet. If you are located in Australia, BetStop is the primary national self-exclusion register relevant to Ready Bet via readybet-au.com.

Blocking software and device-level tools

• Gamban: Software that blocks access to many online gambling sites and apps across devices. See gamban.com.
• BetBlocker: Free, open-source blocking software to restrict access to gambling sites. See betblocker.org.
• Other options: You can also use device parental controls, app restrictions, and bank-level gambling transaction blocks where available.

Support for families and affected others

• Family support services in Australia: National Gambling Helpline (1800 858 858) and Gambling Help Online offer dedicated support for partners, relatives and friends.
• Information for families: The Australian Institute of Family Studies (AIFS) provides research and resources on gambling harm and family impacts at aifs.gov.au.

All of these services respect your privacy and will not share your information with Ready Bet unless you explicitly consent or it is required by law.

Help for Family

Gambling harm often affects partners, children, relatives and friends. If you are concerned about someone who bets with Ready Bet or elsewhere, you are entitled to seek support for yourself and to encourage them to obtain help.

How to speak with someone about their gambling

• Choose the right time and place: Talk when the person is calm and not actively gambling. Aim for a private, non-confrontational setting.
• Use supportive language: Focus on your feelings and concerns ("I feel worried about...") rather than accusations ("You always...").
• Be specific but non-judgemental: Refer to concrete behaviours (missed bills, secrecy, mood changes) and explain how they affect you and others.
• Encourage, do not threaten: Emphasise that help is available and that seeking support is a sign of strength, not failure.

Engaging them with support

• Suggest they call the National Gambling Helpline (1800 858 858) or use Gambling Help Online for anonymous advice.
• Offer to sit with them while they contact a counsellor or explore self-exclusion tools such as BetStop or Ready Bet's own self-exclusion.
• Help them set practical steps, such as handing over control of finances, closing credit lines used for gambling, or installing blocking software.

Support resources for families

• Australian services:
  • Gambling Help Online forums and chat rooms for affected others: gamblinghelponline.org.au.
  • Local face-to-face counselling and family therapy via state Gambler's Help services (accessed via 1800 858 858).
• International peer support:
  • GamAnon (Gamblers Anonymous for family and friends): information and meeting listings at gam-anon.org (availability may vary by country).

Recommended next steps for families

• Seek your own support: You do not have to wait for the gambler to ask for help. Counselling can assist you with coping strategies and boundary-setting.
• Contact professional services: Consider speaking with:
  • A gambling counsellor via 1800 858 858 or Gambling Help Online.
  • A registered psychologist or psychotherapist experienced in addiction.
  • Your GP, who can provide referrals and assess any related health concerns.
• Protect your finances and safety: Consider separating accounts, monitoring joint debts, and seeking legal or financial advice if necessary.

Operator's Commitment

ReadyBet Pty Ltd, operating Ready Bet via readybet-au.com under a Victorian Bookmaker's licence and ACMA oversight, is committed to minimising gambling harm and complying with all applicable Australian laws and industry standards.

Internal monitoring and risk checks

• Behavioural analysis: Ready Bet may monitor betting patterns for indicators of risk, such as very high-frequency wagering, repeated deposit attempts after limits are reached, or rapid escalation of stakes.
• Account controls: Tools such as deposit limits, Time-Out and self-exclusion are integrated into the account interface, and customers are periodically reminded to review them.
• Warnings and information: Responsible gambling messages, links to help services, and mandatory information (including references to BetStop and ACMA/VGCCC obligations) are provided on the website and in customer communications where required.

When Ready Bet may contact you

• Risk-based contact: If internal monitoring suggests a heightened risk of harm (for example, unusual spend patterns or expressions of distress to customer support), Ready Bet's support team may proactively reach out via email or phone, where contact details are available, to:
  • Check on your wellbeing;
  • Provide information about available tools and support services;
  • Encourage the setting of limits or consideration of self-exclusion.
• Duty to act: Where required by law or relevant codes (including obligations arising from VGCCC, ACMA and industry association standards such as those promoted by the Victorian Bookmakers' Association), Ready Bet may apply restrictions to your account in order to reduce harm, which may include placing limits, imposing a cooling-off period, or enforcing self-exclusion in serious cases.
• Privacy and confidentiality: Any such contact and internal assessments are conducted in accordance with applicable privacy laws and Ready Bet's privacy policy. Personal information is used only for lawful purposes, including harm minimisation and regulatory compliance.

Nothing in this section limits any rights or obligations that arise under Australian law or the terms and conditions of readybet-au.com.

Updates

Responsible gambling practices, legal requirements and industry standards evolve over time. Ready Bet may update this Responsible Gaming page to reflect:

• Changes to Australian legislation or regulations, including those issued by ACMA or the VGCCC;
• New or revised industry codes, guidelines or best practices;
• Enhancements to Ready Bet's harm-minimisation tools or internal procedures.

How you will be notified

• On-site notifications: Significant changes may be highlighted through banners, pop-ups or notices on readybet-au.com, particularly at login or within the Responsible Gambling section.
• Email or other direct communication: Where required by law, licence conditions or Ready Bet's internal policies, material changes to responsible gambling provisions may be communicated by email to the address registered with your account.

You are responsible for reviewing this page regularly to ensure you understand the current tools, rights and obligations relating to responsible gambling on readybet-au.com.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gambling measures, wish to request assistance with limits or self-exclusion, or want to provide feedback about Ready Bet's harm-minimisation practices, you can contact the dedicated support team.

Responsible gambling contact details

• Email (primary contact): [email protected]
• Website: https://readybet-au.com

If a telephone number dedicated to responsible gambling assistance is published on readybet-au.com in future, it will be added to this section and clearly identified on the site.

Feedback and self-control requests

You may use the customer support email or any contact form provided on readybet-au.com to request:

• Help setting or changing deposit or time limits;
• Activation of a Time-Out or self-exclusion if you cannot access your account tools;
• Information about local and national support services, including BetStop;
• Feedback or complaints about Ready Bet's responsible gambling measures.

When contacting Ready Bet, please do not include sensitive financial information (such as full card numbers) in your email. The support team will respond as soon as reasonably practicable and may request additional information to verify your identity before changing any account-level settings.

Disclaimer: While ReadyBet Pty Ltd implements responsible gambling tools and complies with applicable Australian regulations, ultimate responsibility for how you use wagering services rests with you. This page does not constitute legal, financial or psychological advice. If you are experiencing harm or distress, you should contact professional services such as the National Gambling Helpline (1800 858 858), emergency services (000 in Australia) in urgent situations, or a qualified health professional.